The Brick & Mortar Experience Show

PODCAST 10723 June

Psycho Bunny’s Matthew Morein on How to Build Strong and Consistent Omnichannel Brand Experiences

On today’s episode of The Retail Experience Show, Bobby speaks with Matthew Morein, VP Brand & Marketing at Psycho Bunny, a men’s clothing company that “redefines the classics.” They discuss the ways in which Psycho Bunny builds its brand on …

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PODCAST 1058 June

Bridging Online and Offline: A Discussion with The Vitamin Shoppe’s VP of Marketing Nadina Guglielmetti

In today’s podcast, Bobby is joined by Nadina Guglielmetti, Vice President, General Manager, Marketing at The Vitamin Shoppe, a popular specialty vitamin and supplement retailer. Nadina shares how her team at the Vitamin Shoppe makes use of a process that …

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PODCAST 1041 June

Bite into History: The Century-Long Journey of White Castle

White Castle isn’t as big as some other hamburger chains, but it is the oldest chain in the United States, and it remains family-owned even after 100 years, which is a big feat. In today’s episode, you’ll learn more about …

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PODCAST 10319 May

Wing It On!’s Matt Ensero on Finding Success Through Patience and People

On today’s episode of the Brick and Mortar Reborn podcast, Bobby speaks with Matt Ensero, President and Founder of Wing It On!, a fast casual concept focusing on serving authentic buffalo wings for takeout or dine-in. They discuss Matt’s journey …

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PODCAST 10218 May

Using Technology to Bridge the Gap between In-Store and Online Retail with Showfields CEO Tal Zvi Nathanel

In this episode of the Retail Experience Show, Tal Zvi Nathanel, CEO and co-founder of Showfields, joins Bobby to discuss the vital role of experiential retail in today’s landscape. Tal shares his perspectives on the importance of creating memorable experiences …

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PODCAST 10112 May

Getting the Scoop on Successful Franchising Operations with Chill-N’s David Leonardo

On today’s episode of the Brick and Mortar Reborn podcast, Bobby speaks with David Leonardo, CEO of Chill-N Nitrogen Ice Cream, a shop serving up fresh, made-to-order ice cream. They discuss Chill-N’s unique way of creating ice cream, and how …

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PODCAST 1004 May

A Sweet Journey: An Interview with Pat Egan, CEO of See’s Candies

In this delightful episode of The Retail Experience Show, Bobby interviews Pat Egan, the insightful President & CEO of See’s Candies. Pat shares his journey to leading one of America’s most iconic confectionery companies. Key topics discussed include customer experience, …

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PODCAST 9927 April

Focusing on Your Restaurant’s “Founding Why” with Kitava’s Bryan Tublin

On today’s episode of the QSR Experience Show, Bobby speaks with Bryan Tublin, Owner and Co-Founder of Kitava Kitchen, a clean, casual restaurant serving modern American cuisine with a local twist. They discuss how Kitava was founded out of a …

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PODCAST 9820 April

Spicing Up the QSR Scene: The Journey of Fry the Coop’s Joe Fontana

In this episode of the QSR Experience podcast, Bobby Marhamat interviews Joe Fontana, owner of Fry the Coop, a successful Nashville hot chicken joint in Chicago. Joe shares his journey from valet to restaurateur, how he transitioned back to hospitality, …

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PODCAST 9713 April

adidas’s Jonathan Muir on Creating Customer Communities Through Retail Activation

 On today’s episode of the Retail Experience podcast, Bobby speaks with Jonathan Muir, Director of Retail Activation at adidas. They discuss what retail activation is and how it can be used to increase acquisition and engagement by focusing on …

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PODCAST 9627 March

Island Vibes: The Story Behind Island Fin Poke’s Success

In this episode of the QSR Experience podcast, host Bobby Marhamat welcomes Mark Setterington from Island Fin Poke. Mark shares his journey in the restaurant industry, the inception of Island Fin Poke, its growth into a successful franchise, and valuable …

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PODCAST 9521 February

Creating Memorable In-Location Experiences Across 40+ Locations with Andrew Pudalov, Founder and CEO of Rush Bowls

In this episode, our host Bobby Marahmat speaks with Andrew Pudalov, Founder and CEO of Rush Bowls, a healthy quick serve restaurant with more than 40 locations across the US with plans to add 20 more new locations in 2023.  …

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PODCAST 9428 December

Nadina Guglielmetti

In today’s podcast, Bobby is joined by Nadina Guglielmetti, Vice President, General Manager, Marketing at The Vitamin Shoppe, a popular specialty vitamin and supplement retailer. Nadina shares how her team at the Vitamin Shoppe makes use of a process that allows them …

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PODCAST 9314 December

Jenna Flateman Posner

Jenna Flateman Posner is the Chief Digital Officer for SNIPES, one of the fastest growing sneaker and streetwear retail platforms in Europe and the US. Jenna is a seasoned retail industry professional having worked as a  retail technologist and digital retailer for …

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PODCAST 925 December

Tal Zvi Nathanel

Tal Zvi Nathanel is the CEO & Co-Founder of SHOWFIELD, a multi-brand department store environment built for today’s customers and tomorrow’s brands. With a background in technology and event experiences, and inspired by the power of physical stores to stimulate …

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PODCAST 9126 October

Barruch Ben-Zekry

Barruch Ben-Zekry is the Founder and CEO of Out&Back, a managed marketplace for outdoor gear leveling up the peer-to-peer resale experience. He joins the show to talk about why re-commerce has so much potential in the outdoors market, how building …

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PODCAST 9018 August

Craig Patterson

Craig Patterson is the Editor-in-Chief of the leading Canadian retail industry news magazine, Retail Insider. He joins the show to discuss how retail has changed in the last few years, why online shopping still has value in a post-covid world, and his take on the future of retail. 

PODCAST 8912 August

Marshall Kay

Marshall Kay is the founder of RFID Sherpas and a retail entrepreneurial consultant. In this episode, we dive into the technology of RFID technology, and how it can help retail brands in their stores. RFID creates smart lables that will …

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PODCAST 885 August

Ron Thurston

Ron Thurston is the host of the Retail in America Podcast. He spent many years working on the front lines of retail, and then he wrote his book, Retail Pride, to celebrate his career journey. On his book tour, he …

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PODCAST 8728 July

April Sabral

April Sabral is the founder and CEO of retailu, an online, on-demand leadership development platform for retail professionals. She is also the author of The Positive Effect, where she details her journey working in retail. In the episode today, we …

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PODCAST 8621 July

Mina Fader

Mina Fader is the Managing Director of Wharton’s Baker Retailing Center at the University of Pennsylvania. In this episode, Mina discusses the present and future state of retail. She breaks down the fate of the brick and mortar space in …

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PODCAST 8513 July

Hitha Herzog

 Hitha is the Chief Research Officer at H Squared Research LLC, a consumer spending columnist at US News and World Report, and the author of the book “Black Market Billions: How Organized Retail Crimes Fund Terrorists.” She is a …

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PODCAST 8411 June

Katherine Cullen

What is the NRF (National Retail Federation) and what do they do? Today’s guest, Katherine Cullen, is the senior director of industry and consumer insights for the National Retail Federation’s research team. That means that she leads NRF’s research on …

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PODCAST 8327 April

Doron Friedman

Over recent years, there have been many changes in what people expect from retailers. People want to shop locally, but they also want the convenience afforded to them by big retailers. SpotOn helps smaller retailers achieve that. Today, you’ll hear …

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PODCAST 8213 April

Pervez Pir

Has the definition or expectation of convenience changed over time? The people who might best know the answer to this are people in the convenience store business – people like today’s guest. Pervez Pir is the President of Retail at …

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PODCAST 8130 March

Tommy Yionoulis

When you’re a business operator, how can you make sure you’re on track, gather the information you need, and keep up with what your team needs and what they’re doing? The answer is good operations management. And that’s what today’s …

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PODCAST 8023 March

Dan Goldman

Retail has undergone a lot of changes over the past few years. In today’s episode, you’ll hear from Dan Goldman, strategic consumer and retail industry executive who explains what’s changed for the retail industry during the pandemic, the importance of …

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PODCAST 7916 March

Lance Graulich

You can’t think about brick-and-mortar retail without considering franchises. Is a franchise right for you? Will a specific franchise work in your region of the US? How much work does it take to maintain a franchise? These are some of …

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PODCAST 789 March

Jamie Richardson

White Castle isn’t as big as some other hamburger chains, but it is the oldest chain in the United States, and it remains family-owned even after 100 years, which is a big feat. In today’s episode, you’ll learn more about …

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PODCAST 772 March

Matt Alexander

What is different about selling your brand in a multi-brand, brick and mortar store? Is this a good idea for a direct-to-consumer brand that wants to add a brick and mortar option for customers? How does it work? Today’s guest …

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PODCAST 7623 February

Josh Baylin

How do robotics function in the retail world now, and how will they play into retail settings in the future? Today’s guest is working in the cutting edge of autonomous robotics and will explain a lot of the thinking around …

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PODCAST 752 February

Tracey Bissett

Having a great idea for a business doesn’t necessarily mean you understand how to best manage your money, make a financial plan, or handle cash flow. So where does an entrepreneur turn when they need to learn how to manage …

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PODCAST 7419 January

Devon Mychal & Vikas Bhambri

Is the Great Resignation just a buzzword, or is it real? Either way, employees are quitting their jobs and looking for new roles. And research shows that workers who are engaged in their work and workplace can actually be more …

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PODCAST 735 January

Kelly Cook

No matter what’s going on in the world, people will still fall in love and want to get married. For that reason, businesses like David’s Bridal are always going to be important, in the midst of COVID or during any …

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PODCAST 7224 November

Pat Egan

See’s Candies is a retailer that hardly needs an introduction, because it’s so widely known. And what could be better than working for a popular candy manufacturer and retailer? In today’s episode, you’ll hear from Pat Egan, the CEO of …

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PODCAST 7110 November

Samuel Mueller

What is driving the demand for self-service technologies inside store locations? That’s one of the things that you’ll hear about in today’s episode. Joining the podcast today is Samuel Mueller of Scandit, a company that provides technology that facilitates better …

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PODCAST 7027 October

Michael Mohammed

What do you need to think about when establishing a franchise business model? What’s attractive about fast-casual restaurants? These are some of the questions that Michael Mohammed will address in today’s show. Michael is the CEO of Chronic Tacos, a …

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PODCAST 6929 September

Mariam Reza

How can brands continue having a conversation with their consumers through multiple channels? Today’s guest is Mariam Reza, and she explains the value and details of conversational AI. Listen to her interview to hear what Mariam has to say about …

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PODCAST 6815 September

Hemant Chavan

How can you build an online shopping type of experience in a brick and mortar retail space? That’s one of the things that today’s guest will be talking about. In today’s episode, you’ll hear from Hemant Chavan of Brik and …

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PODCAST 6725 August

Neha Singh

Things are possible in a virtual experience that may not be possible in a physical store. To talk more about what’s happening virtually and what’s possible, Neha Singh of Obsess joins the podcast to talk about the technology her company …

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PODCAST 6618 August

Nick Delyani

Retailers know that things can change fast, so getting real-time data can make a big difference in allowing them to make the decisions they need to make to provide customers with a great experience. That’s what Nick Delyani’s business, Xovis, …

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PODCAST 6511 August

Matt Matros

Why do you have to either go big or go small when launching a food product? What’s the most important thing you can do when you’re looking for a new retail location to expand to? Today’s guest will explain his …

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PODCAST 644 August

Allison Auclair

Running an omnichannel business involves a lot of different moving parts for your online and offline locations, but how do you connect all those moving parts to provide your customers with the most seamless experience? Today’s guest says that’s one …

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PODCAST 6328 July

Pamela Erlichman

Online experiences became more important for brands during the pandemic, which has led to a lot of creativity when it comes to services like Jebbit. But how does that translate to in-store shopping? In today’s episode, you’ll hear from Pamela …

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PODCAST 6221 July

Andre Hordagoda

The demand for digital, remote shopping services has only grown since the beginning of the coronavirus pandemic. The company co-founded by today’s guest has been around for years, but you can understand how they would have picked up in usage …

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PODCAST 6114 July

Peter Tonstad

It’s not always obvious how a shopping center or mall can engage consumers and pull in foot traffic, but today’s client has ideas. Peter Tonstad is the CEO of Placewise, a company that works with malls and other types of …

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PODCAST 607 July

Oscar Sachs

What does online shopping really have to do with driving customers into the store? What if you learned that in-store experiences often start outside the store and that some of the best in-store experiences start online? That’s what today’s guest …

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PODCAST 5930 June

Chris Kaighn

Fashion retailers have been through a difficult period, but at this point, their customers miss them as much as they miss their customers. Chris Kaighn is the Senior Vice President – Boutiques, Real Estate, and Strategic Partnerships at Francesca’s. Listen …

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PODCAST 5823 June

Jim Donnelly

What is hyper-wellness? How do you blend medical services with non-medical services, while meeting all of the regulations and requirements involved? In today’s episode, you’ll hear from Jim Donnelly of Restore Hyper Wellness and Cryotherapy. Listen in to hear what …

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PODCAST 5716 June

Brian Malkerson

You’re already familiar with SMS messages, but you may not be familiar with their power as a marketing channel. Today’s guest works for a company that harnesses that power and uses it to drive consumers into their customers’ retail location. …

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PODCAST 569 June

John Orr

How important is workforce management and what tools do employers use to do it? Listen in to today’s interview with John Orr, the SVP Retail at Ceridian. In today’s episode, he talks about the customer use cases for Ceridian’s services, …

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PODCAST 552 June

Alper Aydemir

Footwear can fit better and feel better, and Volumental is proving it. Today’s episode features Alper Aydemir, the CEO and co-founder of Volumental. Listen in to hear more about what Volumental does and what the role of Volumental and similar …

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PODCAST 5426 May

Tony Drockton

What differentiates a luxury brand from other types of brands, and what do luxury brands need to do in order to drive value and keep on thriving, even during an event like a pandemic? That’s what you’ll hear about today …

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PODCAST 5319 May

Kate Paynter

Resale has many differences from other types of retail. What gets the retail customer in the store? What keeps them coming back? And with their business model, how seriously may they be affected by an event like a pandemic? That’s …

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PODCAST 5212 May

Jared Margolis

Buying shoes can be a treat if you have the right shoe-buying experience. Today’s guest, Jared Margolis of Payless, wants to bring a clean, attractive, omnichannel experience to the shoppers that come to Payless, both in the US and internationally. …

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PODCAST 515 May

Jeremy Goldman

Even if a value-driver seems obvious, businesses might still miss it. Today’s guest mentions a few seemingly obvious things, like providing basic needs and understanding the consumer, that some brands still struggle to get right. Jeremy Goldman is a Principal …

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PODCAST 5028 April

Dustin Jones

What is digitization and why is it so important right now? That’s one of the subjects that today’s guest talks about. Dustin Jones is the founder and CEO of the Unified Commerce Group, and he joins the podcast today to …

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PODCAST 4921 April

Bart Waldeck

Post-pandemic, is a location still as important as it used to be in retail real estate? And how can a retailer get the location that they need in order to make their venture a success? Today’s episode features an interview …

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PODCAST 4814 April

Paul Hedrick

Western is an interesting niche for a brand. It is a niche, but it is also a niche that a large part of the population participates in, so there’s a lot of opportunities there. Today’s guest is Paul Hedrick, founder …

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PODCAST 477 April

John Federman

If you aren’t too familiar with it, you might think that appointment-based shopping only recently blossomed because of the pandemic, but today’s guest says that appointment-based shopping had proved itself long before the emergence of COVID-19. Listen in to today’s …

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PODCAST 4631 March

Gabriella Santaniello

How has the pandemic affected the investors that retail stores need? Today’s guest works with retail investors and has insight into the issue. Gabriella Santaniello is the Founder and CEO of A Line Partners, a retail research firm. Gabriella is …

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PODCAST 4524 March

Marina Satoafaiga

What’s it like to try to run a mall during the height of the COVID pandemic and lockdowns? Today’s guest knows. Marina Satoafaiga is the Marketing and Business Development Manager at The Shops at Montebello and she has a lot …

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PODCAST 4417 March

Angela Gearhart

A bed is a really personal purchase. It’s something that you touch and feel every day. So how do bed sales work when people don’t want to go to the store? Today’s guest is Angela Gearhart, the Vice President of …

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PODCAST 4310 March

Eric Kuhn

How has the pandemic affected design problems for brands? Today’s guest, associate design practice, and retail market leader at Bergmeyer, Eric Kuhn, can explain. Listen to today’s episode to hear Eric talk about his role at Bergmeyer, how the design …

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PODCAST 423 March

Grace Gan

How are e-commerce and in-store experience complementary, and how has the pandemic affected that, both for brick and mortar-heavy brands and e-commerce-heavy brands? Today’s guest, Senior Director of Consulting and Retail Expert for The Sound, Grace Gan, has some ideas …

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PODCAST 4124 February

Mike Provance

Liquor stores aren’t one of the things that most people think of when they think of shopping online – including liquor store retailers themselves! At least, that was true until the pandemic. With recent events in mind, liquor stores, like …

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PODCAST 4017 February

Chuck Steelman

If you’re wondering how to combine your online and brick-and-mortar store experiences, are you asking the right questions? Or should you be thinking about how to ensure that your brick-and-mortar locations have something to offer that just can’t be had …

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PODCAST 3910 February

Bilal Soylu

What rules have changed since the start of the pandemic, and how are retailers addressing the current situation while also keeping their eyes on future goals? Today’s guest is Bilal Soylu, the founder of the company XcooBee. Listen in to …

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PODCAST 383 February

Keith Fix

Data about what’s happening with a brand or in a retail store is always useful. And if retailers didn’t understand how important real time information was before the pandemic, they certainly do now. Today’s guest founded a business meant to …

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PODCAST 3727 January

Dusty Batsell

Real estate is an important factor for brick and mortar retail businesses – they can’t do their work without it. Today’s guest is the EVP of real estate at Baceline investments in Colorado. Listen in to hear Dusty talk about …

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PODCAST 3620 January

Magdy Kotb

What do your clothes say to the world, and why is important to know that? Today’s guest has answers. In today’s episode, you’ll hear from Magdy Kotb of The Clothing Coach in San Francisco. Magdy grew up in the suit …

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PODCAST 3513 January

Amish Tolia

Today’s guest has a lot to say about how brands can accelerate and grow, even during a pandemic. Amish Tolia is the Founder and co-CEO of Leap, a company that works with a variety of different brands. This gives Amish …

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PODCAST 346 January

Tim Kane

What do retailers need to do to successfully blend their online and offline experiences? How will mobile solutions factor into the retail stores of the future? Today’s guest is Tim Kane, retail solutions consultant at Zebra Technologies, and he joins …

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PODCAST 3330 December

Hugh Holman

Grocery shopping is vital to consumers even when other types of retail aren’t as vital, such as during a pandemic. Today’s guest works with a number of retail brands that are found in grocery stores. Hugh Holman is the CEO …

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PODCAST 3223 December

MJ Munsell

Designing a brand is difficult enough, and in today’s environment, many retailers are trying to find ways to combine their offline and online brands to create one seamless experience. Today’s guest is hear to talk about that. M.J. Munsell is …

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PODCAST 3116 December

Ethan Chernofsky

If you’re in retail, you know how important it is to have the right data. Today’s guest is in the business of collecting and finding use cases for data. Ethan Chernofsky is the VP of Marketing for Placer.ai, a location …

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PODCAST 309 December

Scott Williams

During a pandemic, you find out what businesses are truly essential. It’s perhaps not surprising that the businesses that power everything from medical devices to cars to household electronics are very much essential during such a complicated time. Today’s guest …

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PODCAST 292 December

Sandra Duff

If you’re looking for a way to present your brand to the world in a new and different way, today’s guest may be able to help. Sandra Duff is the Senior Vice President of Strategy Activation & Operations at Jackman …

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PODCAST 2825 November

Stephan Schambach

How can retailers make shopping more convenient than ever before for their customers? Stephan Schambach, founder and CEO of NewStore, has some ideas. Listen to today’s episode to hear Stephan talk about the kinds of problems NewStore solves for retailers, …

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PODCAST 2718 November

Jon Cheney

How can retailers help their customers answer questions about their products when customers can’t touch or pick up the product in person? Today’s guest has answers. Jon Cheney is the CEO and founder of Seek, a company that helps retailers …

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PODCAST 2611 November

Joe Guith

How are customer behaviors changing during the COVID-19 pandemic? Can brands see a change in the types of products customers want in the current environment? That’s one of the topics that Joe Guith tackles in today’s podcast. Joe is the …

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PODCAST 254 November

Amaya Smith

Women of color know that it can be difficult to find the products that they want and need for their hair, and today’s guest, Amaya Smith, saw that need and responded by creating her brick and mortar business, Product Junkie. …

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PODCAST 2428 October

Kraig Torres

Many small restauranteurs are struggling in the wake of the COVID-19 pandemic, but today’s guest shows that it is possible to survive even in a challenging environment. Kraig Torres is the founder and CEO of HopCity Craft Beer and Wine, …

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PODCAST 2321 October

Seth Gordon

In some cases, business owners have not only changed the way that they do business because of the pandemic, they’ve also had to change what kinds of customers they serve. That’s what today’s guest discovered as his business, which had …

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PODCAST 2214 October

David Wiseman

What are your company’s core competencies, and how can you use them to get through the pandemic and thrive in the future? That’s what today’s guest joins the podcast to talk about David Wiseman is the co-founder of Little Sesame, …

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PODCAST 217 October

Jill Renslow

COVID-19 has impacted different types of brick and mortar consumer spaces in different ways, but malls, which contain retail spaces, restaurant spaces, and entertainment spaces all in one spot have been affected in multiple different ways at once. How does …

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PODCAST 2030 September

Ann Cantrell

General stores are important to their communities for a lot of reasons, but many have had to adjust quickly in order to stay in business through the COVID-19 pandemic. Today’s guest is Ann Cantrell, the owner of Annie’s Blue Ribbon …

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PODCAST 1923 September

Jake Rouse

Is the continuing pandemic holding brands back or helping to push them into the future? Today’s guest is Jake Rouse, co-founder and CEO of the Braxton Brewing Company, a Cincinnati brewing company that bills itself as the Taproom of the …

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PODCAST 1816 September

Stephanie Tieman

Just like many industries, the fitness industry has been hit hard by the COVID-19 pandemic, and people working in the fitness industry have had to get creative in order to stay in business and meet the needs of their customer …

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PODCAST 179 September

Luisa Woods

Entertainment experiences that require going out into public spaces have definitely been hit hard by the pandemic. How have they been adjusting, and how have their customers’ behaviors changed in recent weeks and months? Today’s guest is Luisa Woods, the …

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PODCAST 162 September

Paul Chapuis

Paul Chapuis is the founder and CEO of OnQ Technology. OnQ is a Bay Area retail display company. The company’s location and function put OnQ into the position of needing to continually come up with new, innovative ideas for their …

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PODCAST 1526 August

Alex Kinnier

Today’s guest is helping brick and mortar retailers transform themselves digitally in order to keep up and thrive in an increasingly online world. Alex Kinnier is the co-founder and CEO of GetUpside, a company that was specifically founded in order …

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PODCAST 1419 August

Sherif Mityas

It’s not only retail spaces that are undergoing changes at the moment, but also restaurant spaces. Joining the podcast today to talk about both the retail and restaurant space is Sherif Mityas. Sherif is a strategist in the retail and …

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PODCAST 1312 August

Sucharita Kodali

As retail evolves and changes in general and in response to the current moment, it’s important for companies and brands to understand how best to connect with and educate their customers about what they can offer. To talk about the …

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PODCAST 125 August

Carol Spieckerman

Are retailers in danger of losing their point of view? Are changes that retailers have made because of the coronavirus crisis going to be permanently adopted, or just temporary? These are some of the topics that today’s guest, internationally recognized …

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PODCAST 1129 July

Rob Fishman

Rob Fishman is an entrepreneur who has been in a number of different business and management fields over the years. He’s also the author of a book about retail success in an online world. Listen to today’s episode to hear …

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PODCAST 1022 July

Paul Conder

Today’s guest is Paul Conder. Paul is the VP of Customer Experience at CallisonRTKL, the number one retail architecture and design firm in the world. In today’s episode, Paul discusses changes in the in-store environment, customer segmentation, and the consumer …

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PODCAST 915 July

Suuchi Ramesh

Today’s guest is Suuchi Ramesh. Suuchi is the founder and CEO of Suuchi Inc, a platform for fashion brands and retailers. Succhi joins the podcast to share her insight into the changes in the retail space in the current era. …

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PODCAST 88 July

Jason Goldberg

What is a “retail geek”, and what can they tell you about today’s retail market? You’ll find out when you listen to today’s interview with Jason Goldberg, the Chief Commerce Strategy Officer at Publicis. Listen in to hear what Jason …

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PODCAST 71 July

Chris Walton

Today’s guest, Chris Walton, has a long history in retail. He started out at The Gap, and is the former Vice President of Target’s Store of the Future project. He’s now the founder and CEO of Omni Talk, a keynote …

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PODCAST 624 June

Richard Kestenbaum

Today’s consumers have a variety of different ways to shop and buy, so it’s important for retailers not just to have a great product, but also to communicate their message and values clearly to the consumer. That’s part of what …

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PODCAST 517 June

Carlos Castelan

Today’s guest is Carlos Castelan, Founder and Managing Director of the Navio Group. In today’s interview, he shares his thoughts about the future of the retail experience, how it’s been affected by the pandemic, and where retail is headed in …

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PODCAST 410 June

Tony Donofrio

How is COVID-19 going to change retail? What trends that were already in place are beginning to accelerate because of the changes necessitated by the pandemic? How can essential retailers leverage the business they’re getting right now, and how can …

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PODCAST 328 May

Ian McGarrigle

Ian McGarrigle has worked in business to business journalism, publishing, and retail industry event organizing, and he’s the chairman of the World Retail Congress. What’s the World Retail Congress? You’ll find out more about it in today’s interview. Listen in …

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PODCAST 221 May

Shep Hyken

Today’s guest, Shep Hyken, has an unusual title – he’s the CAO (Chief Amazement Officer) of Shepard Presentations. He’s also a speaker and a bestselling author, and he joins the podcast today to share some of his thoughts about how …

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PODCAST 120 May

Melissa Gonzalez

This is an interesting time for brick and mortar retailers as they face the unique challenges that come along with the COVID-19 pandemic while also trying to adapt to technological and consumer changes in the retail space. Joining the podcast …

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