Retail has undergone a lot of changes over the past few years. In today’s episode, you’ll hear from Dan Goldman, strategic consumer and retail industry executive who explains what’s changed for the retail industry during the pandemic, the importance of focusing on creating closer relationships with customers and appealing to their motivations, and what Dan foresees for the future of retail.
Topics Discussed in Today’s Episode:
✔ Dan’s career and how he got in the clothing industry
✔ Fun things Dan does in his current role
✔ How things have changed for retailers during the pandemic
✔ How to create a closer relationship with customers
✔ Different motivators that are driving consumers these days
✔ How store environments and associates interact with customers to build connections
✔ Common mistakes that brands make
✔ Dan’s definition of a great retail brand in 2022
✔ Focusing on ways to connect with new customers
✔ Dan’s suggestions for retail brands of the future
Resources:
QUOTES:
“It is unbelievable the amount of disruption that’s gone on in the industry over the last few years.”
“I think consumers are probably more willing to buy new products, new brands, than ever before.”
“Consumers are looking for more product, looking for something different, looking for something exclusive.”
“Obviously, the role of the store as we discussed will continue to evolve and change.”
“You have to draw consumers into that aspirational lifestyle and create a willingness to pay more.”