How can retailers help their customers answer questions about their products when customers can’t touch or pick up the product in person? Today’s guest has answers. Jon Cheney is the CEO and founder of Seek, a company that helps retailers provide customers with visualization options through 3-D technology. Listen in to hear what Jon has to say about how retailers use Seek’s technology, how Seek helps them get returns, and how his technology can both help eCommerce retailers and supplement in-store experiences.
Topics Discussed in Today’s Episode:
✔ What Seek is all about
✔ How a typical retailer uses Seek’s technology
✔ How retailers get returns with Seek
✔ Whether Seek’s technology is mainly for bigger brands or smaller brands
✔ Changes in customer behavior during the pandemic
✔ How travel is going to respond
✔ Long-term changes in retail
✔ How Jon thinks his technology can supplement the indoor experience
✔ Jon’s favorite in-store experiences
✔ Takeaways for retailers
✔ Technologies that have been adopted at a faster pace than Jon expected
✔ The biggest technology that retailers will need to adopt
✔ Areas to check out in Utah
Resources:
QUOTES:
“Typically, we’re helping retailers sell their products.”
“Brands that are hoping it goes back to normal in retail might be disappointed.”
“Don’t be afraid of change. I mean change is the only constant I’ve found in life.”